Return Policy

At glowiora, we take great pride in the quality of our products, and your satisfaction is our top priority. If for any reason you are not fully satisfied with your purchase from glowiora.com, you may return or exchange your items within 30 days from the date of purchase.

RETURNS:

To qualify for a return, items must be unused, in their original condition, and have tags attached. Please keep in mind that:

• Returns for items bought on glowiora.com cannot be processed at retail stores.

• Similarly, items purchased in retail stores cannot be returned through our online platform.

Refund Process: Once your return is received and reviewed, we will process your refund to the original payment method.

Timeframe: All refunds will be credited to the original payment method. The time of refund is usually within 3 to 15 business days after we receive the returned items. Please contact your bank to find out when the refund will be returned to your account. Due to the difference between Banks, it may take up to a few weeks for the credit to be returned to your account.

Partial Refunds: If an item arrives back to us in less-than-original condition, only a portion of the purchase price may be reimbursed.

EXCHANGES:

For exchanges, items must also be unused, in original condition, and have all tags attached. Currently, we only accept size exchanges for online purchases.

• Retail store purchases are not eligible for online exchanges.

• If you need a different color or have any questions, reach out to us—we’d be happy to assist!

HOW TO INITIATE A RETURN OR EXCHANGE:

1. Log in to your account, go to Order History, and choose the order that includes the item(s) you wish to return or exchange.

2. Don’t have an account? Click here to find your order and begin the process.

Please be aware that returns and exchanges need to be handled separately. If you have any questions or need assistance, don’t hesitate to reach out to us at [email protected]. We’re happy to help!